WA Manufacturer Migrates Legacy Mitel PBX to 8×8 Cloud Communications
When one of Western Australia’s leading manufacturing companies approached Scope Logic, they were struggling with multiple legacy Mitel PBX phone systems across seven sites. With 500 staff working across sales, service, manufacturing, and factory floor operations, communication had become inefficient, inconsistent, and frustrating — for both employees and customers.
The company faced frequent missed calls, confusing number range issues, and poor integration with Microsoft Teams. Staff were tied to desk phones, limiting mobility and frustrating employees, while customers grew increasingly unhappy with delayed responses. Maintaining multiple PBXs across the business created high costs, unnecessary IT overheads and made it difficult to scale as the business grew.
As a leader in their field, the manufacturer recognised they needed to modernise with a cloud phone system to simplify management, improve mobility, and enhance customer experience.
The Scope Logic Approach
Scope Logic conducted a comprehensive two-week discovery phase that included:
- System and site audits across seven WA locations
- Workshops to design call flows specific to the business structure
- Network readiness assessments to prepare for a cloud migration
- User requirements analysis for headsets and mobile devices to enable mobility
With planning complete, Scope Logic rolled out the new platform in just four weeks, consolidating multiple PBXs into a single unified communications (UCaaS) solution.
The Solution: Mitel to 8×8 Cloud Migration
Scope Logic completed a full Mitel to 8×8 cloud phone system migration, delivering a secure, scalable UCaaS platform across all seven sites. Desk phones were replaced with headsets and mobile apps, enabling staff to work flexibly across offices, sites, or remotely.
The solution also included cloud contact centre (CCaaS) integration, providing staff with powerful tools to manage customer interactions more effectively and setting the business up to leverage advanced analytics and reporting in the future.
Results
- Improved mobility with mobile apps and headsets replacing desk phones
- One unified cloud communications platform across all sites reducing complexity and cost
- Happier employees with modern, reliable communications tools
- Improved customer experience with fewer missed calls and faster responses
- Future-ready UCaaS solution with analytics to improve customer service and efficiency
By replacing Mitel with 8×8’s UCaaS platform, this WA manufacturer transformed its business communications, boosting productivity, reducing IT burden, and ensuring customers can always connect with the right people.
Ready to Replace Your Legacy PBX?
If your organisation is still relying on Mitel PBX or other legacy phone systems, now is the time to plan your move to the cloud. Scope Logic makes the transition seamless — from audit and readiness through to full UCaaS and CCaaS deployment.
Book a discovery session today to explore how a cloud communications solution can improve collaboration, customer experience, and business performance.
