Cloud Communications for Hybrid Working: Supporting Business in Perth

Perth businesses have been quick to adopt cloud communications as a way to improve their flexibility and agility. By using the cloud, organisations can access communications tools and applications from any device or location, making it easy for employees to work from anywhere. 

This has been especially important during the COVID-19 pandemic, as it has allowed businesses to continue operating despite restrictions on movement. However, cloud communications is not just a short-term solution for businesses in Perth; it is also a long-term investment that will help them to remain competitive in the future. As the world of work continues to evolve, cloud communications will become even more important for businesses in Perth. By investing in cloud communications now, organisations can future-proof their business and ensure that they are able to adapt to the changing needs of their employees. 

Scope Logic started out offering IT services in Perth over 15 years ago, priding ourselves on really knowing our customers and their needs. We found that a lot of Perth businesses were frustrated with the state of their communications. Through years of building close relationships with many companies, we developed thorough understanding of what businesses really need for a phone system and prides on providing the best and easiest way to upgrade their phone systems for Perth businesses.  

Adapt your communications for a hybrid-office

Figuring out how to adapt your communication infrastructure to a hybrid office model can seem daunting. We can help you to unify and seamlessly integrate all communication and collaboration tools under one roof with a reliable, affordable, user-friendly, and easily scalable VoIP service that can accommodate any office model. In addition, we guarantee 99.9% uptime and call clarity of our cloud communications systems, whether in the office or remotely.  

 

Before suggesting any systems 

  • We conduct a needs analysis to determine what will be needed to ensure the best call quality and communication experience.  
  • We conduct a site analysis to assess the current infrastructure environment and ensure that the Session Initiation Protocol (SIP) Application Layer Gateway (ALG) is set up correctly.  
  • We can also deploy a connection assessment to assess the integrity and quality of the user’s internet connection to spot potential connectivity issues. 

Systems We Recommend

8x8

  • Suitable for smaller teams through to the enterprise level, 8×8 is easy to set up and gives you many features for your communications. These include call handling, voicemail-to-email, auto attendant, call recording and much more. And should you require more, that’s not a problem. In addition, 8×8 xSERIES include call quality reports and voice analytics to give insights into your communications performance.  

 

Microsoft Teams Phone System

Microsoft Teams cloud phone provides a way to connect your telecoms services to call people outside your Microsoft 365 business domain from any device.  

Hybrid Phone Systems

If you’re not ready to go fully remote and still need a physical phone presence, some cloud-based phone systems let you use analog, digital and IP technology simultaneously so that your business comms can be hybrid too. This can work out cheaper than a fully cloud-based phone system. We can take care of the installation and implementation process from start to finish, train you on how to use it, and support you if you ever need help.  

 

What Else Can We Do for your hybrid team?

Security is important too.  

With Hybrid working, it is vital to protect your communication systems against a raft of cyber security threats to ensure that your communications are safe from viruses, data breaches and loss of data and/or connectivity no matter where your teams are located. Talk to our Cyber experts about what tools and training could keep you from falling foul of cyber-attacks.